#066 – Leadership Lessons From 40 Years at Sea with Paul Rutter

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Living and working with both your co-workers and customers 24 hours/day, 7 days/week brings with it a unique set of challenges and experiences.

Add to that a mix of people coming from over 70 different cultures…

On this episode of The Workplace Communication Podcast, we’re talking with Paul Rutter, Author, Speaker, Cruise & Entertainment Director, about how to create an exceptional customer experience. Paul has spent over 40 years in the hospitality, travel and cruise industries, the last 30 of which were onboard some of the largest and most luxurious cruise ships in the world.  He joins us to share the leadership lessons he has learned along the way.

Leadership tips you won’t want to miss:

🎙️ How being memorable for the right (rather than the wrong!) reasons provides a constant stream of customers

🎙️ Tips on creating a More Than Perfect® customer experience in your business

🎙️ Why exceptional customer experience just doesn’t work if not paired with accountability

🎙️ How empowering front-line employees to resolve customer problems pays in dividends

If you’re looking to learn how to create an exceptional customer experience that exceeds expectations every single time, then this episode is for you!

If you’ve enjoyed this episode, please be sure to subscribe and leave a review. 

A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email.

Paul Rutter’s contact information:

Website

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Lindsay’s contact information:

To book a discovery call

E-mail

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Lindsay Lapaquette

Lindsay Lapaquette

Lindsay Lapaquette, M.Sc.(A) works with middle managers who want to communicate authentically so they can effectively lead their teams without losing themselves. As a former Speech-Language Pathologist, Lindsay applies her expertise in the neuroscience of communication and connection to help managers foster an environment of trust and respect in their teams, so that everyone can bring their best selves to work.

Lindsay’s approach has been profoundly influenced by her work with First Nations organizations, her experience as a parent to two neurodivergent children, and the premature loss of both of her parents. These experiences have taught Lindsay great lessons about the power of excellent people skills that extend well beyond her professional expertise.

Lindsay Lapaquette

Lindsay Lapaquette

Lindsay Lapaquette, M.Sc.(A) works with middle managers who want to communicate authentically so they can effectively lead their teams without losing themselves. As a former Speech Language Pathologist, Lindsay applies her expertise in the neuroscience of communication and connection to help managers foster an environment of trust and respect in their teams, so that everyone can bring their best selves to work.

Lindsay’s approach has been profoundly influenced by her work with First Nations organizations, her experience as a parent to two children with pervasive mental health challenges, and the premature loss of both of her parents. These experiences have taught Lindsay great lessons about the power of excellent people skills that extend well beyond her professional expertise.

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