Communicate Effectively, Transform Your Workplace
The most impactful business leaders excel at empowering others to realize their full potential through clear, thoughtful, and supportive communication. This five-day certificate program enhances your ability to build trust, promote collaboration, resolve conflict, and inspire your team to work harmoniously and thrive.
Investment
$2500 + tax (per participant)
Your organization may be eligible to receive reimbursement of 83%-100% of the entire course costs by applying to the Canada-Ontario Job Grant. Fast approval and simple application process.
What’s Poor Communication Really Costing You?
Use our calculator to see the cost of ineffective communication.
As a leader in your organization, you know how frustrating communication misfires can be. From interoffice drama to productivity-killing miscommunication and the countless times you’ve felt misunderstood, you’ve experienced the pitfalls of poor communication firsthand.
Research shows that 6% of work time is spent in conflict.
See how much this costs your organization:
Be proactive! A modest investment in effective communication education (which may be reimbursed up to 100%) can result in significant savings for your business, including bottom-line boosters such as improved employee retention, reduced sick days, and increased ability to attract new talent.
Give Your Team Something Great to Talk About (YOU!)
There’s no doubt that you possess outstanding ideas and expertise—it’s why you’re a leader in your company. However, to truly become a change maker who gains the cooperation, respect, and, most importantly, TRUST of your team members, you need to take your communication skills to the next level.
This hands-on, evidence-based certification program provides you with actionable insights into how productive, transformative communication truly works. (Hint: It’s much deeper than just the words you say—it involves an understanding of neuroscience and the role it plays in successful team-building.) In just five days, you will learn to:
- Build bridges with diverse personalities and communicators.
- Conduct difficult conversations with compassion and confidence.
- Navigate complex working relationships throughout the organization.
- De-escalate and resolve conflict.
- Build unshakable trust with your team and stakeholders.
- Create a psychologically safe, low-stress workplace.
- Break down silos and foster a collaborative culture.
- Improve team and organizational alignment.
Overall, this training will increase your job satisfaction and well-being, help you cultivate a strong employer brand, and improve employee retention. It also provides a roadmap for developing an inclusive workplace culture where everyone feels a sense of purpose and belonging, thereby enhancing employee relations and workplace health and safety.
Who This Program is For
Managers:
The name of your role—“manager”—says it all. You’re responsible for addressing all the issues that prevent your team from working together smoothly. This program will equip you with the tools necessary to enhance your communication skills, enabling you to become an expert in active listening, navigating challenging conversations, and fostering effective collaboration. Additionally, you’ll learn how to use clear communication to de-escalate factors that derail progress, including stress, conflict, and differing communication styles, ultimately improving team performance and increasing job satisfaction.
Emerging Leaders:
If you aspire to a management role, you must be a clear, trustworthy, and confident communicator. This extends beyond the words you speak; it encompasses how you interact with others—and yourself. Truly impactful leaders take ownership of their decisions and maintain an open, flexible attitude while guiding everyone toward shared goals. This information-rich program helps you elevate your leadership style with proven communication strategies and techniques that boost your self-confidence, enabling you to become a skilled team builder, which, in turn, enhances your opportunities for advancement into exciting leadership roles.
Meet the Course Creator and Teacher of Effective Communication Skills for Managers and Emerging Leaders:
Lindsay Lapaquette, M.Sc.(A)
Workplace Communication Expert
Lindsay works with leaders and teams who wish to communicate authentically, enabling them to create a workplace culture where everyone can effectively express their needs while also respecting the diverse needs of others.
As a trained Speech-Language Pathologist, Lindsay applies her expertise in the neuroscience of communication to help business leaders cultivate a deeper connection with themselves and others, enhancing resilience and overall well-being.
Lindsay’s approach has been deeply influenced by her work with Indigenous organizations, her experience as a disabled parent to two disabled children, and multiple significant early losses.
Driven by an insatiable thirst for knowledge, Lindsay combines extensive experience in emotional regulation, trauma-informed de-escalation, collaborative problem-solving, cultural proficiency, mindfulness, and nonviolent communication in her work today.
COURSE OUTLINE
Training Day 1
Instructor Led from 9am to 12pm
Activities & Exercises from 1pm to 4pm
- Discuss the role of brain plasticity in adult learning
- Explore factors that hinder or enhance long-term professional growth and learning
- Using curiosity to uncover barriers to growth
- Discover different communication styles (authority, harmony, trust and respect) and how each impacts collaboration
- Identify your predominant communication style and the associated benefits/challenges in relation to workplace communication
- Recognize the role of positional power in interpersonal dynamics and how this shows up in your professional interactions
- Learn the characteristics of weak, rigid and healthy boundaries
- Understand the relationship between communication style, boundaries, and respect of self and others
- Learn to set effective boundaries that enhance collaboration and reduce conflict
- Set professional learning goals for this program
- Complete a leadership communication skill profile to identify personal areas of strength and weakness
- Daily guided self-reflective log of interactions to recognize patterns
*Each element of individual work is led by a video training module that participants must watch prior to completing assigned activities and exercises
Training Day 2
Instructor Led from 9am to 12pm
Activities & Exercises from 1pm to 4pm
- Learn the difference between stress and a stress response
- Explore the interrelationship between stress, emotional regulation and conflict
- Identify early physiological and cognitive signs of an activated stress response
- Learn how to build positive working relationships with diverse personalities through psychologically safe professional relationships
- Recognize early signs of lack of trust
- How to build trust with someone new and how to repair trust when collaboration is broken
- Building on Day 1, recognize communication styles and situational factors that activate your stress response
- Learn how to match strategies to the right level of stress activation and conflict
- Develop a proactive approach to stress management
- Discover workplace adaptations that can be implemented into your daily routine to foster well-being and harmonious relationships
- Explore behavioural cueing techniques to enhance implementation of daily mindful moments
- Set professional learning goals for self-management
- Create a personalized roadmap of signs of escalating stress activation
- Build a de-escalation plan to reduce reactive communication
- Design a simple daily practice and build in related behavioural cues
- Self-reflection on implementation and proposed modifications
*Each element of individual work is led by a video training module that participants must watch prior to completing assigned activities and exercises
Training Day 3
Instructor Led from 9am to 12pm
Activities & Exercises from 1pm to 4pm
- Learn to tune into the message behind the words for better understanding
- Practice a 3-step process that will resolve conflict before it escalates
- Learn key techniques and phrases to enhance your active listening so people will feel heard
- Develop awareness of the early signs of resistance in interactions
- Learn a process that will help you uncover the true cause of resistance
- Discover how to influence change through change management skills applied to 1-on-1 interactions
- Strategies to successfully navigate differences of opinion
- Building on Unit 1, apply listening skills to problem-solving during tense interactions
- Recognizing and addressing signs of problematic boundaries during conflict
- Fostering a sense of connection and agency in self and others
- Set professional learning goals in relation to communication with others
- Complete example of when the 3-step process was used successfully
- Practice active listening techniques during professional interactions
- Completed example of when conflict de-escalation was used successfully
- Daily self-reflection on goals and progress
*Each element of individual work is led by a video training module that participants must watch prior to completing assigned activities and exercises
Training Day 4
Instructor Led from 9am to 12pm
Activities & Exercises from 1pm to 4pm
- Develop an understanding of executive function skills
- Learn how each different executive function skill can impact workplace performance
- Uncover how to match responsibilities to executive function strengths for optimal performance and well-being
- Learn strategies and adaptations to optimize executive function skills
- Fostering psychological safety in group dynamics
- Contributing to a culture where people can verbalize what they need to be successful
- Bottom up vs. top-down change management, benefits and limitations, and what you can do to influence change
- Principles of capacity-building in individuals
- Applying a strengths-based approach to team collaboration
- Using communication skills learned in previous models to work in partnership with and to coach others
- Set professional learning goals in relation to team dynamics
- Complete a self-assessment of your executive function skills and relate to professional responsibilities
- Guided self-reflection on areas of growth through this program and skills to continue to develop
*Each element of individual work is led by a video training module that participants must watch prior to completing assigned activities and exercises
Training Day 5
Instructor Led from 9am to 10am
- Review of guided self-reflection from Day 4
- Understanding principles of successful long-term behavioural change
- Setting up systems and strategies to promote growth and change
- Strategies for when growth becomes stagnant
Ready to take your communication skills to the next level?
Investment: $2500 + tax (per participant)
Your organization may be eligible to receive reimbursement of 83%-100% of the entire course costs by applying to the Canada Ontario Job Grant. Fast approval and simple application process.
