SHRINK THE REACTIVE ZONE:
conflict with ease
Workplace relationships tend to suffer most when people do not have the skills needed to address conflict effectively. This can cause individuals within the workplace to feel isolated, ignored or irrelevant. When morale is low, it affects job satisfaction and productivity.
Whether with team members or clients, maintaining good working relationships during moments of conflict can be extremely challenging. At times, interactions can become so heated that everyone vehemently defends their own position, only to realize that no one is listening. At other times, people will simply avoid conflictual interactions, leaving significant problems dormant. When people who are upset do not feel heard, conflict escalates.
How we choose to address conflict in the workplace determines whether it will be dealt with effectively and diffused, or intensely heightened.
It’s common human practice to automatically respond to conflict based on patterned ways of interacting with the world, which often perpetuates conflict. Learning to manage one’s own reactivity makes it possible to maintain good working relationships while addressing conflict head on. When we are able to create space between our reactions to conflict and our response, we learn to step out of automatic patterns of reacting.
Why it’s relevant to your workplace?
When we can develop a flexible range of emotional and behavioral responses to conflict that are well matched to both our needs and the demands of the workplace, we are more at ease, happier, and we perform better throughout the day. Individuals who have strong conflict management skills tend to maintain open communication, remain flexible and adapt to situations, are clear when they speak, can address conflict in a respectful manner, and can calm themselves when upset.
Have you ever thought about adopting a holistic approach to conflict? One that considers the whole person and involves practicing reflection, self-regulation, managing receptivity and reactivity BEFORE and during conflictual interactions?
What would it be like if you never had to engage in or mediate interpersonal conflicts in your organization again?
Peak performance in the workplace is not only about meeting targets and deadlines. It must include skills for effective communication for the self and for others.
The whole-person approach used in my programs supports leaders and teams in developing an enhanced awareness of their own interaction styles, as well as those of others within their environments.
Participants can take this new knowledge and apply it to their future communications with their colleagues and clients to bring increased engagement, performance and productivity to the workplace.
The following keynotes/workshops are also available:
It’s of crucial importance to me that my programs be customized to meet the needs of each particular setting that I work with. Let’s chat so we can determine which program will best meet your current needs.